1. Introduction

When you utilize our online communication and scheduling tools, you trust us with your contact information. We recognize that medical and personal data privacy is a significant responsibility, and we deploy secure technical measures to ensure your information remains protected and confidential.

This Privacy Policy outlines precisely what limited information we collect through our website forms, why we collect it, how it is securely processed via encrypted channels, and your statutory rights regarding your personal details.

2. Information We Collect

We restrict our online data collection to the absolute minimum necessary to coordinate diagnostic appointments and respond to clinical inquiries. We do not host user accounts, user profiles, or digital payment processing on this website.

2.1 Information You Actively Provide

When you submit an online booking (strictly for 3D CBCT imaging) or fill out our general contact form, you securely transmit details which include:

• Your full legal name and patient status
• Direct contact details (phone number and e-mail address)
• Preferred appointment dates and diagnostic imaging categories
• Specific messages or referral notes submitted to our clinical staff

3. How We Process Your Data

The transmission of form data is processed legally and transparently. We utilize the information compiled from our web forms strictly to:

• Register and organize your 3D CBCT tomographic session slot
• Contact you directly to confirm, modify, or verify scheduling requests
• Respond directly to medical inquiry submissions from patients or clinical partners
• Monitor, audit, and safeguard our web forms against malicious payload or spam attacks

4. Absolute Data Confidentiality & Sharing Limitations

We do not sell, rent, trade, or share your submitted web form information with third-party commercial entities, organizations, or individuals. Data distribution occurs exclusively under the following strict parameters:

4.1 Explicit Clinical Intent

Your diagnostic data is handled strictly to facilitate medical scanning. Radiographic outputs are delivered securely to your designated clinical practitioner or provided directly to you on isolated physical media (CD, DVD, or USB).

4.2 Strict Legal Compliance

We will disclose data only if required in good-faith to satisfy mandatory healthcare regulations, official judicial warrants, or enforceable governmental requests under national laws.

5. Robust Cyber Security & Encryption Protocols

As part of our technical commitment to data security, we implement strict cryptographic defense mechanisms to secure your form entries from interception, modification, or unauthorized disclosure:

• In-Transit Encryption: All information transmitted through our booking and contact forms is fortified utilizing high-grade SSL/TLS encryption tunnels, ensuring data cannot be read by malicious third parties during transmission.
• Infrastructure Isolation: Web form submissions are isolated from open internet databases, and raw physical radiographic records (DICOM data) are stored on secure local networks disconnected from the public website structure.
• Access Control: Form submission logs are strictly limited to authorized administrative and medical personnel under formal non-disclosure and confidentiality obligations.

6. Your Rights and Choice

In full compliance with national privacy frameworks and the Personal Data Protection regulations of North Macedonia, you retain absolute rights over your personal contact data:

• The right to inspect what contact details you have submitted through our web forms
• The right to rectify or update inaccurate contact or registration details
• The right to request the permanent deletion of your form submissions from our secure operational logs
• The right to object to or restrict the manual processing of your scheduling details

7. Changes to This Privacy Policy

We reserve the right to revise this Privacy Policy to align with updated security protocols, encryption benchmarks, or national healthcare data mandates. Any amendments will be published directly on this page with an updated revision date.

Submitting data through our online forms following changes establishes an implicit agreement with the updated data safety frameworks.